FAQ
Common questions concerning our order process, ritual materials, and limited book editions.
How do I care for my ritual jewellery?
To maintain the shine of your jewellery, avoid contact with perfumes, lotions, and water. Store each piece in its original pouch to prevent scratches and store in a cool, dry place.
What materials are used in Soul Sundari products?
We choose our partnership carefully. Our bangles are crafted with 18k gold coating from India and books are printed by a local publisher.
Are your book editions available for pre-order?
No, pre-order is not possible. Please join our mailing list to receive notifications about upcoming releases and exclusive early access.
Shipping & Delivery
DOMESTIC
Delivery within Germany
We offer standard carbon-neutral shipping within Germany via DHL. Orders are processed within 1 business day. Delivery typically takes 1-3 business days after dispatch.
EUROPE
EU Shipping Options
Shipping across the EU is calculated at checkout based on weight and destination. Delivery times range from 3-7 business days. All shipments include tracking information.
WORLDWIDE
International Delivery
We ship to selected international destinations. Please note that customs duties and taxes may apply for shipments outside the EU and are the responsibility of the customer.
TRACKING
Track Your Order
Once your order is dispatched, you will receive an email with a tracking number and a link to trace your package through the shipping carrier's website.